Tag Archives: SocialBusiness

Social Business By Design – A Personal Summary (Chapter 14)

Chapter 14 – Building Blocks The Elements of Social Business 1. Figure 14.1, moving along in a clockwise fashion, give a sense of the broad picture of the elements. Each elements address one or more of the constituent audiences of … Continue reading

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Social Business By Design – A Personal Summary (Chapter 12)

Chapter 12 – Social Business Supporting Capabilities 1.  Community Management : The Essential Social Business Capability a. For any social environment, there is a critical need for some degree of facilitation and this role is typically fulfill a Community Manager … Continue reading

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Social Business By Design – A Personal Summary (Chapter 9)

Chapter 9 – Social Customer Relationship Management and Customer Communities (Social Customer Care) 1. Social CRM : Social CRM is the establishment of a relationship between customer and a business which is publicly visible. It seeks to create a deeper … Continue reading

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Social Business Design – A person summary (Chapter 8)

Chapter 7 – Social Product Development 1. Advocating for Social Business Design (SBD) : Opening up the creative process beyond organizational boundaries achieves a far richer set of inputs. Having a bureaucratic, centralized product development team is no longer an … Continue reading

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Social Business By Design – A personal Summary (Chapter 6)

Chapter 6 – Social Media Marketing 1. Marketing departments were among the earliest adopters of social media with the blogs and social network being used in a major way in the mid-2000s. 2. One of the key component of social … Continue reading

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Social Business By Design – A peronsal summary (Chapter 5)

Chapter 5 – How Business Will Make the Transition It is far easier for small and medium-sized (SME) companies to make the transition than large organization because of the following : Changes are easier to make because of its size … Continue reading

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Social Business By Design – A personal summary (Chapter 4)

Chapter 4 -The Global Business Transition to Social Media The confluence of complex but deeply connected factors that are driving the move to social business are as follow : The growth of the knowledge-based economy The widespread availability of free … Continue reading

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