Monthly Archives: August 2013

Social Business By Design – A Personal Summary (Chapter 12)

Chapter 12 – Social Business Supporting Capabilities 1.  Community Management : The Essential Social Business Capability a. For any social environment, there is a critical need for some degree of facilitation and this role is typically fulfill a Community Manager … Continue reading

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Social Business By Design – A Personal Summary (Chapter 11)

Chapter 11 – Workforce Engagement Creating a Connected Company Using Social Business 1. The background of this comes from Professor Andrew McAfee’s work on Enterprise 2.0 which focus primary on the collaborative, team-based activities that took place between employees internally. … Continue reading

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